Terms of Service
1. What Converse is
Converse is a software-as-a-service (SaaS) product that provides an embeddable chat widget for business websites. The widget is powered by an artificial intelligence model and can capture visitor contact details ("leads") and forward them to a customer-configured webhook.
2. Your account
- You must be 18 years or older and have authority to enter contracts on behalf of your business.
- You are responsible for the security of your account, your password, and your API keys.
- You may not share your account credentials or allow others to access the dashboard under your login.
3. Acceptable use
You agree not to use Converse to:
- Send spam, harass, or impersonate any person.
- Generate content that is illegal, defamatory, sexually explicit, or that promotes violence.
- Collect personal data from visitors without a lawful basis under Jamaica's Data Protection Act, 2020.
- Attempt to reverse-engineer, probe, or attack the Converse infrastructure.
- Use Converse in any way that violates applicable law in your jurisdiction.
4. Subscriptions and billing
- Converse has three paid tiers: Starter (J$4,500 / month), Pro (J$12,500 / month), and Business (J$25,000 / month). All prices are in Jamaican dollars.
- New customers start on a 14-day free trial of the Starter plan. At signup you choose which tier you will be charged for on day 15. Your card is charged on day 15 for the tier you selected.
- You can change tiers, or cancel, any time before the trial converts. After the trial, you can change or cancel via the Stripe customer portal link in your dashboard.
- Refunds: monthly subscriptions are non-refundable except as required by Jamaican consumer-protection law. The setup-call fee (J$8,500) is non-refundable once the call is booked.
- Payments are processed through Stripe and settled to our NCB (National Commercial Bank) account. Cash or direct-deposit clients are set up manually by the Converse team.
5. The AI agent
Converse uses a third-party large language model (Google Gemini) to generate chat responses. The model is provided "as is" and may produce inaccurate, misleading, or inappropriate responses. You are responsible for reviewing the configuration of your agent (greeting, persona, FAQ, allowed origins) and for any consequences of the responses it generates.
Converse does not guarantee uptime or accuracy of AI responses. We do not provide professional advice (legal, medical, financial) through the agent.
6. Your data and your visitors' data
- You retain ownership of the data you put into Converse (greetings, FAQs, leads, conversations).
- You grant Converse a limited license to process that data to provide the service.
- You are the data controller for the personal data of your website visitors. Converse is a data processor on your behalf.
- Converse stores integration secrets (webhook URLs, API keys) encrypted at rest with Fernet symmetric encryption.
- Converse stores visitor chat transcripts and captured leads in a managed PostgreSQL database hosted by Heroku in the United States.
- You can request export or deletion of your data by emailing us. We will action the request within 30 days.
7. Service availability
We aim for 99% uptime but do not guarantee uninterrupted service. Heroku may have occasional maintenance windows. We will notify customers of planned maintenance at least 24 hours in advance via the customer email on file.
8. Suspension and termination
We may suspend or terminate your account if you:
- Violate these Terms.
- Use Converse in a way that creates legal liability for us.
- Fail to pay your subscription after 14 days of non-payment.
You can cancel any time via the Stripe customer portal. Data is retained for 30 days after cancellation, then deleted.
9. Changes to the terms
We may update these terms. Material changes will be emailed to you at least 30 days before they take effect. Continuing to use Converse after that date constitutes acceptance of the new terms.
10. Disclaimers and liability
Converse is provided "as is" without warranty of any kind. To the maximum extent permitted by Jamaican law, we disclaim all warranties (express or implied) and shall not be liable for any indirect, incidental, or consequential damages arising from your use of Converse. Our total liability for any claim shall not exceed the fees you paid us in the 12 months preceding the claim.
11. Governing law
These terms are governed by the laws of Jamaica. Any disputes will be resolved in the courts of Jamaica.
12. Contact
Questions? Email [email protected].